Support

Send an email for a problem, a question or an idea. There is no account and no form; your message reaches us only as an email.

Email

Putting the app’s name in the subject line helps us route it faster.

Include in your message

  • The app and its version
  • Phone model and Android version
  • What you did, what you expected and what happened

Never send passwords, PINs, recovery codes or personal information. Cover notification content in screenshots.

Common situations in Lock

The lock screen does not appear

Check that the accessibility service is on: System Settings → Accessibility → Tulphex Lock. Some manufacturers stop background services to save battery; exclude Tulphex Lock from battery restrictions.

My password manager is not locked every time

Turn on Usage access (System Settings → Usage access). Apps that hide from accessibility are only locked on every open with it.

A new message shows for a moment

Android hands the notification to the system first and may show a heads-up pop-up; Lock hides it right away. Turn off pop-ups in the protected app’s notification settings; the Notification hiding page in Lock takes you there.

I want to delete all my data

Settings → Privacy → Delete all local data, or uninstall the app. With no account, we hold no copy to delete.

Common situations in Scan

It says “Preparing the scanner”, or the scanner does not open

The document scanner and the QR reader are components of Google Play services. On first use, Play services downloads them once; tap “Try again” while the phone is online. If Play services is outdated or turned off, Scan shows a link to update it; gallery import works in the meantime.

Text was not recognised, or some is missing

Text recognition reads Latin-alphabet languages (Turkish, English, German, French…); Cyrillic, Arabic, Chinese and other alphabets are not read yet, and handwriting is not supported in 1.0. In these cases the document shows a notice. Recognition runs page by page in the background and resumes where it stopped, even after you close the app.

I want to move my documents to a new phone

On the old phone, go to Settings → Back up and restore → Create backup file and choose where it goes. On the new phone, restore from the same place; your current documents are kept and the ones in the backup are added. The backup file is not encrypted, so keep it somewhere you trust.

I want to delete all my data

Settings → Delete all data, or uninstall the app. Documents, the trash, QR history and settings are deleted. With no account, we hold no copy to delete.

Common situations in Oyun Gecesi

Alnındaki Ne? does not notice the tilt

“Eğme ile oyna” (play by tilting) must be on in Settings. If the phone cannot detect tilting, the app says so; choose “Eğme yerine dokunma” (tap instead of tilt) and play by tapping the screen. Tilt data is used on the phone during the game only and is not stored.

I cannot take a screenshot on the Köstebek role screen

This is deliberate: screenshots are blocked on the role screen and it shows blank in the recent-apps preview, so the role cannot leak. The role is visible only while your finger is on the screen.

A strange or wrong card came up

Tap the ⚐ next to the card in the end-of-round list; the card is flagged, and if you mark it “Uygunsuz” (inappropriate) it is not shown again on this phone. What you flag stays in Settings → Kart bildirimlerim (my card reports) and is never sent automatically; you can email it to us from there.

The same cards keep coming back

Seen cards are remembered on the phone and the same card does not come back before the deck runs out. When a deck is finished, its cards come around again. To start everything over, use Settings → Görülen kartları sıfırla (reset seen cards).

I want to delete all my data

Settings → Privacy → Delete all data removes groups, settings, seen cards and your card reports. Uninstalling the app removes everything too. With no account, we hold no copy to delete.